Change of schedule due to truck breakdown was handled in a professional manner. I was kept abreast of developments at all times. My things ended up arriving on time.
Your willingness to change the initial plan for one that worked better for us is greatly appreciated.
My mover Joshua is the most caring man, and hardest working fellow I have ever met. His level of care and calm during extremely difficult circumstances during our move was extraordinary. Joshua made us feel like we were the most important people in the world, offering to go way beyond the call of duty during our move. He is a tremendous asset to your company, and one who really inspired me to be better in my own daily rigors. Thank you!
Moving my elliptical from the garage to the living room was no "light" task and the Hansen Bros. representatives who arrived to complete the task were friendly and professional. Thank you!
They are cheerful, wonderful, and very trustworthy people, working so careful with my furniture and others. Can recommend them to anyone. Thank you again.
Despite numerous phone calls and emails regarding nature of small private lane and short steep driveway, truck that showed up initially was too large to get down driveway and turn around. Crew returned to storage and moved items into smaller truck which worked perfectly. Smaller truck was fine for driveway, crew was extremely quick in reloading and returning, and we were not charged for initial trip which was excellent service recovery._x000D__x000D_We also appreciated warehouse service which allowed us several months prior to move to open vaults and skid to retrieve a number of items for measuring and install before we were ready to move them into new house. Everything was repacked very well.
I got the reference from Homeowner's Club. You are also the company that successfully moved my mother across country.
Very efficient and professional. Highly recommend.
The move went incredibly well. I could not have been more pleased with the crew.
I had a new bed in storage and had said I needed help setting it up in new place. The issue is that the crew didn't know they were supposed to help me put it together and since it was a new set, they didn't know exactly how to do it. They stayed much longer to read directions and figure it all out. This ran into overtime pay. All that said, the guys were awesome! Antonio, Sam and Aaron worked hard and were super nice and friendly. I would recommend based on their attitudes and willingness to help.
The crew was great.....I did have a few dings on some furniture items and a couple of scuffs on the walls....but it was large, very heavy pieces so not altogether surprising. I was a little surprised that protection was not put on the carpeted stairs. It was raining on the day of move and that front stairs were sodden by the time we were done. Overall the move went well. I would use Hanson Bros. again.
